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The International WaterCentre (IWC) is committed to protecting the privacy and confidentiality of personal information. We maintain physical, electronic and procedural safeguards to protect personal information in our care.

How do we collect personal information?
We may request information about you when you purchase or make enquires about our products and services; when you enter competitions or register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?
We collect information that is required for use in the business activities of the International WaterCentre This may include: name; mailing address; e-mail; telephone number(s) and any other information you may elect to provide to us.

How do we use personal information?
We may use personal information to provide information and services. The International WaterCentre may use the information for related purposes such as:

  • Identification of fraud or error
  • Regulatory reporting and compliance
  • Internal accounting and administration
  • Servicing our relationship with our customers by, amongst other things, providing updates on promotions and services we think may interest you or to involve you in market research.

Is the information disclosed to third parties?
We may disclose information about individuals as permitted by law. We may share information with regulatory bodies and law enforcement officials, provide information to protect against fraud and share information with your consent.

Security of information
IWC has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. IWC regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.

Access and correction of personal information
We invite you to access and correct any personal information we may hold on you. To do this, you need to contact us by email at to make the enquiry.

Should you no longer wish to receive information on services we think may be of interest to you , kindly email us at

Linked Sites
Our website may contain links to other sites. IWC is not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy statements of any linked sites as their Privacy Policy may differ from ours.

Google AdWords remarketing
This website uses the Google AdWords remarketing service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who have visited specific pages on our website (eg. scholarships). This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. As always we respect your privacy and are not collecting any personally identifiable information through the use of Google’s or any other 3rd party remarketing system. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser add-on.

Feedback & complaints
We welcome your inquiries or comments about our Privacy Policy. Should you have any comments or complaints please contact us at

Changes to our privacy policy
From time to time it may be necessary for us to review and revise our privacy policy. We reserve the right to change our privacy policy at any time.


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