COMMERCIALISATION OF PUBLIC TOILETS IN BULAWAYO CITY, ZIMBABWE
Bulawayo City in Zimbabwe with a human population of approximately two million has since 2007 piloted an alternative approach to finance management of its public toilets in the busiest informal business areas of the City. This innovation combines both the demand driven and supply led approaches.
The City has created a commercial venture to manage some public toilets while the others remain freely accessible to people who may not have money to pay for toilet services. For the public pay toilets, users are charged approximately US$ 0.25 per use. These funds are used to maintain both the free access and pay toilets.
This model is credited for improving sanitation in the formerly filthy environments, created employment, and protects toilet facilities against vandals. This paper examines this noble approach and suggest ways to maximise its benefits to Bulawayo City and promote replication across Zimbabwe.