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14. Social Contracts: An Approach for Improved Water Utility Governance

 Good governance icon            Fri GG

Led by: Declan Hearne, Senior Program Officer, International WaterCentre

About the course

This course aims to improve the efficient delivery of water services by recognising trust and constructive engagement as critical pillars for delivering good governance of water utilities. A lack of clarity around roles and responsibilities can cloud decision making and distract utilities from achieving good governance. This course will introduce participants to the strategies and tools needed to overcome communication barriers, facilitate reciprocal decision making and enable supportive governance arrangements necessary for unlocking the performance capacity of utilities.

The Benefits

Completion of this course will provide participants with the skills to:

  • Assess how governance can influence utility performance
  • Assess the role and responsibilities of key stakeholders for water services – including utilities, government, regulators and customers
  • Facilitate a process for negotiating reciprocal agreements and building trust with key stakeholders
  • Draw from case studies where external governance reforms have unlocked performance capacity of underperforming utilities

Who should enrol?

Utility managers and staff, local governments and customers looking to improve the performance of water supply services through engagement and good governance. 

Enquire now


More information

Vera Magazzeni
T +61 7 3014 0290

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